Shipping & Delivery Policy – Kay Pee Transformers Pvt. Ltd.

Last Updated: January 1, 2026

What This Shipping Policy Covers

Kay Pee Transformers Pvt. Ltd. delivers transformer manufacturer India products safely across Gujarat and nationwide. This policy explains delivery timelines, packaging, and responsibilities for power and distribution transformer Gujarat orders from our Kim, Surat factory. First, local Surat deliveries happen fastest. Next, India-wide shipping follows standard timelines. As a result, your power transformer arrives ready for installation.

This policy covers all transformers, spare parts, and rental units shipped from www.kaypeetransformers.com orders.

1. Delivery Zones and Timelines

Fast Gujarat Delivery

Surat District & Kim Area: 3-5 working days

Free Loading facility available from the Kim factory
Delivery as per the Policy and Company terms & conditions
Same-day dispatch for stock control transformers
Daily trucks to Surat industrial hubs
Holiday dispatch & delivery available (extra charge)

Rest of Gujarat: 5-7 working days

Vadodara, Ahmedabad, Rajkot coverage
Dedicated transport partners available
transport partners charge will be on consumer/customer
Real-time GPS tracking available (If available)

India-Wide Delivery

North India (Delhi, UP): 7-10 working days
South India (Bangalore, Chennai): 10-14 working days
East/West India: 7-12 working days

2. Special Packaging for Transformers – Extra Cost

Oil Cooled Transformers

Heavy Duty Protection:

Weatherproof wooden crates
Anti-vibration mounting blocks
Silica gel breathers protected
Conservator tank drained & sealed
Nameplate covered with protective film
Lifting lugs reinforced

Dry Type Transformers

Foam corner protection
Shrink-wrapped pallet base
VPI insulation dust-proof sealed
Control panel covers installed
Forklift-ready wooden pallets

Power Transformers (1MVA+)

40ft container specifications
Crane loading/unloading included
Oil preservation tank separate
Bushing protection crates
4-point lifting beam provided

3. Delivery Eligibility – Only for sp. Warranty Case

Shipping Charges For Company – Terms & Condition

Surat District
Kim, Kosamba, Olpad factories
Multiple transformer orders
AMC service visits (existing customers/new customer)
Rental transformers (30+ days) as per company terms & Conditions

Standard Shipping Rates Apply: Remote areas, single small units, urgent deliveries.

4. Delivery Process Step-by-Step

From Factory to Your Site

Step 1: Pre-Dispatch (Day 0)

Final testing complete
tap switch functionality checked
Oil filling & Buchholz relay test
Nameplate data verified
Customer notified of dispatch

Step 2: Loading (Day 1)

Crane loading with safety straps
GPS tracker installed if possible
Driver documents signed
Photos emailed to customer

Step 3: Transit

Real-time GPS tracking link if possible
Daily position updates
Weather delay notifications

Step 4: Site Delivery

Unloading supervision available
Placement as per GA drawings
Installation guidance provided
Risk transfers to customer

5. Risk and Responsibility Transfer

When Ownership Changes

Risk passes to Customer when:

Transformer reaches your site
Unloading starts (customer crane/driver)
Delivery documents signed
Photos taken of received condition

Customer Responsibilities After Delivery:

Immediate visual inspection (7 days)
Proper offloading equipment ready
Clear site access (12ft width minimum)
Foundation as per GA drawings

6. Inspection on Delivery

7-Day Acceptance Period

Check Immediately:

Physical damage to tank/crating
Nameplate data matches order (kVA, ONAN)
tap switch move freely
Oil level visible (if filled)
Accessories complete (bushings, breather)

Report Issues Within 7 Days:

Email: info@kaypeetransformers.com
Photos + delivery note required
Coordinate with general manager for resolution

7. Delivery Delays and Force Majeure

What Causes Delays

Weather Related:

Gujarat monsoons
Cyclones affecting coastal Surat

Logistics Issues:

Heavy transformer escort vehicle delays
National highway restrictions

60-Day Grace Period: Full performance excused during force majeure.

8. International Shipping (Exports)

Global Clients

Export Process:

FOB Kandla/Mundra port pricing
Export packing certification
IEC compliance documentation
Letter of Credit handling
Third-party inspection coordination

Transit Times:

Middle East: 15-20 days
Africa: 25-30 days
Europe: 35-45 days

9. Rental Transformer Delivery

Special Rental Terms

Same-day delivery (Surat area)
Weekly transport included
Installation/removal supervision if possible
Fuel surcharge applies for remote sites

10. Tracking Your Shipment

Real-Time Updates

WhatsApp tracking link
GPS portal access
Daily email updates
24/7 driver contact

11. Contact for Delivery Issues

General Manager
Kay Pee Transformers Pvt. Ltd.
Block No. : 89, Survey No. : 113/2,
Opposite navapara patiya village,
Mota Borsara (Kim), Taluka : Mangrol,
Dist. : Surat, Gujarat 394110

Phone: +91 8487078119
Email: info@kaypeetransformers.com
Website: https://kaypeetransformers.com/shipping-delivery-policy/
Office Hours: Mon-Sat 9 AM – 6 PM IST

Response Time: Within 48 hours for all privacy requests
Emergency: Call factory direct line during transit issues.

12. Policy Updates

Check Regularly:

Minor changes posted here
Major changes emailed to customers
Gujarat transport regulation updates